Frequently Asked Questions

 

THE EVENT

What is Peacock Live! at Universal Studios Hollywood?
Peacock Live! is a first-ever two-day fan festival showcasing the best of NBCUniversal’s past, present and future. Taking place on the legendary studio backlot at Universal Studios Hollywood, Peacock Live! will give fans insider access to the latest and greatest film, television, sports, lifestyle and theme park experiences from NBCUniversal.
When and where is Peacock Live! happening?

Peacock Live! is taking place on the legendary studio backlot adjacent to, and inclusive of, Universal Studios Hollywood in Universal City, California. The event will take place over the course of two days: Saturday, March 28 from 12PM-midnight PT and Sunday, March 29 from 12PM-midnight PT.

Note: The backlot portion will run until 6:30PM PT after which ticketholders will have theme park access until midnight PT.

What time does Peacock Live! start?

Premium Access ticketholders will be admitted to the backlot at 11AM PT. General Admission ticketholders will be admitted to the backlot at 12PM PT. All ticketholders will be admitted to the theme park at 12PM PT.

How do I get to the event?

Universal Studios Hollywood is conveniently located right off the 101 (Hollywood) Freeway, approximately ten minutes north of Downtown Los Angeles. If traveling from out of town, the closest airports are LAX and Burbank (BUR). If local, we suggest public transportation or your preferred ride share service.

A detailed map will be provided to all ticketholders along with additional materials.

Is parking provided?

Parking is not included for General Admission ticketholders but available for purchase separately upon arrival. For information on Universal Studios Hollywood’s daily rates, click here.

Preferred parking is included for Premium Access ticketholders. Guests with a Premium Access ticket will have the option to park one vehicle on the Universal Studios Backlot.

Who can attend Peacock Live!?
Peacock Live! is open to all United States and international guests.
Are there any age limits?

We welcome adults and children of all ages. We offer tickets for adults 10+ and children 3-9. Children 2 or younger are free at both Peacock Live! and Universal Studios Hollywood. Children must be accompanied by an adult at all times.

While Peacock Live! is family-friendly, some activities may have eligibility restrictions. Please keep in mind alcohol will be available for purchase in select locations for guests 21+ with valid government-issued photo ID, subject to availability.

If it rains, will the event be cancelled?

Event occurs rain or shine (umbrellas are permitted). However, certain events may be subject to cancellation depending on severity of weather.

All or parts of Peacock Live!, inclusive of Universal Studios Hollywood theme park, are subject to change or closure without notice, including for capacity, refurbishing, weather, force majeure, and special events.

How can I be added to the list to receive Peacock Live! updates?
You can sign up for email updates at the bottom of this page. Simply enter your email under “Notify Me.”

PROGRAMMING

What can I expect to see and experience at the event?

We’re giving fans unprecedented access to the backlot of Universal Studios Hollywood where some of NBCUniversal’s most treasured fan favorites have been filmed. Guests will immerse themselves in an environment filled with interactive activations, photo opportunities, celebrity panels and more, and feature content from NBC’s hit television shows, Universal Pictures’ upcoming film slate, NBC Sports’ biggest event of the year, the 2020 Tokyo Olympics, and a glimpse at how Universal Parks & Resorts bring special events and thrill rides to life. The event will also feature original props and costumes from extensive archives, and offer an exclusive sneak peek of the company’s new streaming platform, Peacock.

Additionally, all Peacock Live! tickets will include general admission to Universal Studios Hollywood, allowing guests to enjoy the theme park starting at 12PM PT as well as exclusive park after-hours access.

Programs, panels, activations, and screenings are subject to change.

Will I need to pre-register for access to any experiences?

Select programming will require a reservation for entry and will have limited capacity. Details will be provided to ticketholders ahead of registration in February 2020. All other programming will be first-come, first-served.

But don’t worry – there will be plenty to see and do at all times!

When does registration open?
Registration for select programs, panels, activations, and screenings will open in February 2020. Exact timing to be communicated in January 2020.
Will the regular Universal Studios Hollywood rides and attractions be open?
Yes, regular rides and attractions are planning to be open, including during the exclusive Peacock Live! after-hours access. Subject to change.

TICKETING

Where can I buy tickets?

You can purchase tickets online only here. Names of all guests must be included at time of purchase. We strongly recommend purchasing ahead of time as tickets may not be available at Universal Studios Hollywood’s front gate.

Can I buy tickets through a third party reseller (e.g. via Craigslist, eBay, etc.)?

All Peacock Live! tickets are non-transferable and non-refundable – third party resellers will not be able to transfer their tickets to you. We can only guarantee ticket validity for purchases made through our official ticketing platform.

In the event that invalid, duplicate or counterfeit tickets are presented for park and Peacock Live! admission, entry will be denied without compensation. Please note that invalid, duplicate or counterfeit tickets may be confiscated.

How much are tickets?

For pricing information, please visit our ticketing website here. Ticket prices are subject to change.

What's included in the ticket?

General Admission tickets include:

  • Access to full Peacock Live! footprint within Universal Studios Backlot
  • Access to Peacock Live! programming, panels, activations, and screenings
  • Same-day general admission to Universal Studios Hollywood after 12PM PT, including exclusive after-hours access until midnight PT

Parking is not included for General Admission ticketholders but available for purchase separately upon arrival. For information on Universal Studios Hollywood’s daily rates, click here.

Premium Access tickets include:

  • Access to full Peacock Live! footprint within Universal Studios Backlot
  • Access to Peacock Live! programming, panels, activations, and screenings
  • Same-day general admission to Universal Studios Hollywood after 12PM PT, including exclusive after-hours access until midnight PT
  • 1-hour early access to the Backlot
  • Preferred parking for one vehicle on the Backlot
  • Priority seating at select Peacock Live! programs
  • Priority access at select Peacock Live! panels, activations, and screenings
  • Dedicated area for Premium-only ticketholders

Certain programs, panels, activations, and screenings at Peacock Live! are subject to capacity constraints. Pre-registration may be required and admission is not guaranteed.

Admission to Peacock Live! and same-day general admission to Universal Studios Hollywood is date-specific.

How many tickets can I purchase?
Up to 9 tickets can be purchased per order. A separate order is required for purchase of 10+ tickets. Group discounts are not available for Peacock Live! at Universal Studios Hollywood. In order to purchase 10 or more tickets, a separate order must be completed.
Will tickets be available at the door day-of?
We strongly recommend pre-purchasing tickets as we cannot guarantee any availability for day-of tickets on-site. Any tickets purchased day-of would also miss the opportunity to pre-register for programming.
Can I refund or exchange my tickets?
As Peacock Live! at Universal Studios Hollywood is a special event, all tickets will be non-refundable and non-transferable. The ticket purchaser must be present with their party and guests age 18 and over must have photo ID for entry.
Is there a VIP experience?

Peacock Live! offers a General Admission ticket as well as a Premium Access ticket. The Premium Access ticket includes preferred parking, early entry to Peacock Live!, priority seating at select Peacock Live! programs, and more.

Please note: Universal Studios Hollywood’s VIP Experience or Universal Express access is not included in any Peacock Live! ticket.

Does my park admission allow me access to Peacock Live!?
All Peacock Live! tickets include general admission to Universal Studios Hollywood, but Universal Studios Hollywood tickets do NOT include Peacock Live! access.
I am a Universal Studios Hollywood Pass Member. Can I use my pass to experience Peacock Live!?

Universal Studios Hollywood Pass Members cannot use their pass to access Peacock Live!, but Pass Members may purchase Peacock Live! tickets for both themselves and their guests at a special discount. Blackout dates for Park entry will not apply as long as you have a valid event credential. All Pass Members must present a valid Annual or Season Pass along with their event credential for entry. Names on both your Pass and credential must match. Quantities of discount tickets are limited.

To purchase, click here and enter your Pass Member ID (located on the back of your Pass) where requested. Pass Membership does not begin until after your first visit to the park on a new pass. Discounts cannot be accessed online for a new purchase until 48 hours after the first use

Who can I contact if I have questions about tickets?

For any questions or issues you have regarding tickets, please email Universal Studios Hollywood at OnlineStoreHelp@nbcuni.com or call 1-800-UNIVERSAL (864-8377).

BADGES

When do I get my ticket and badge?

After purchasing your ticket(s) for Peacock Live! at Universal Studios Hollywood, you will receive a confirmation email within 24 hours of purchasing. Please note that a separate unique badge credential is required for entry to Peacock Live! AND Universal Studios Hollywood – further information to come January 2020 regarding registration of your badge.

Your unique badge credential will be mailed to the mailing address provided at the time of said registration (domestic only). If you purchased more than one ticket, ALL badge credentials will be mailed to one address. In order to receive the badge(s) via mail, you must purchase your ticket(s) no later than 11:59PM PT on February 16, 2020. All tickets purchased after this date, or tickets for international guests, can pick up their badge credentials on-site – location details to be provided closer to the event. Valid ID for badge credentials for all guests 18 and over will be required and ticket purchaser must be present.

The badge will be necessary for entry to both Peacock Live! AND Universal Studios Hollywood. All guests 18 and older will be required to show their badge credential along with government-issued ID (e.g. driver’s license, passport) associated with the name printed on the badge. The badge must be visibly worn at all times throughout the event.

What do I do when I receive my badge?
Nothing, as your badge will be ready to go! Make sure to keep it safe and to bring it along with government-issued ID (e.g. driver’s license, passport) in order to gain entry into Peacock Live! and Universal Studios Hollywood.
Can I pick up my badge at the event?
All orders received by 11:59PM PT on February 16, 2020 will receive their unique badge credentials in the mail (domestic only). International guests can pick up their badge credentials on-site – location details to be provided closer to the event. Valid ID for badge credentials for all guests 18 and over will be required and ticket purchaser must be present.

FOOD, DRINKS & MERCHANDISE

Can I bring food and beverages to the park and event?

A variety of food and beverages will be available for purchase at Peacock Live! Universal Studios Hollywood also offers food and beverages for purchase from a variety of restaurants and concession stands throughout the park. However, we understand guests may need to bring outside food and drink for various reasons. Please note the following guidelines for bringing food and drink to the park and event.

Acceptable items:

  • Bottled water (maximum 2 liters)
  • Small snacks
  • Any food required for special dietary needs
  • Any food required for medical purposes and medically-indicated nutritional supplements
  • Baby food/baby formula
  • Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep

Prohibited items:

  • Alcohol
  • Marijuana
  • Glass containers
  • Open containers
  • Large coolers of food
  • Hard-sided coolers
  • Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
  • Coolers, suitcases, and bags with wheels

Please be advised that all bags and personal items are subject to x-ray and additional inspection.

Will alcohol be served at the event?
Yes, alcohol will be available for purchase at Peacock Live! in select locations for guests 21+, subject to availability. Valid government-issued ID will be required for purchase.
Will there be merchandise available at the event?
Yes, merchandise will be available for purchase at Peacock Live!, including items you can’t find anywhere else!

POLICIES & RESTRICTIONS

Are there items I can't bring into the park and event?

For your safety, we have enhanced security procedures and ask for your understanding and cooperation. Please note the following restrictions:

  • All bags, backpacks and packages will be x-rayed and/or inspected prior to entering.
  • We recommend you leave unnecessary articles in your car and secure valuables in your trunk.
  • The following items are not permitted: any type of explosive or weapon, alcoholic beverages, marijuana, illegal drugs, clothing likely to create a danger or disturbance, clothing that may create a false impression of employment by Universal or as emergency personnel, segways (unless utilized as an ADA mobility device), hoverboards and drones.
  • Selfie sticks are permitted at Universal’s discretion but must be stowed on rides and attractions and the Studio Tour.
Can I wear a costume to the event?
Costumes, masks, and face paint are not permitted at the theme park or at the event.
Can I bring my pet into the park and event?
Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Studios Hollywood and the event. At the park, please stop by Guest Relations to register your Service Animal and obtain a Riders Guide. Pets, however, are prohibited from the park and the event.
Are photography and video allowed?

Yes, we encourage you to take as many photos as you like on your personal devices. No professional cameras will be allowed.

Peacock Live! is being filmed and photographed by NBCUniversal Media, LLC and its affiliates. By attending the event, you agree that NBCUniversal has the right to record and photograph you, and you grant NBCUniversal the right to use your name, likeness, and voice in marketing or other content related to Peacock Live! or another NBCUniversal production, in any and all media now known and later devised, worldwide, in perpetuity, including in advertisements and promotions. 

Where can I get more information about Universal Studios Hollywood policies?

For more information regarding a visit to Universal Studios Hollywood, including accessibility for the park and Code of Conduct, please click here.

Please note: Universal Studios Hollywood and CityWalk’s Code of Conduct also applies to Peacock Live!